By  David Dungay

December 17, 2025

CXMStars Returns — 2026 Edition Now Open! 

Customer Experience Magazine is thrilled to announce that CXMStars™️ 2026 is officially open for entries! Now in its seventh year, CXMStars™️ returns…

rage bait

December 17, 2025

The Words of the Year Are Marketing and CX Warnings, Not Business Objectives

Google’s AI Is Phoning Businesses for Pricing and Many Aren’t Answering, Survey Reveals

December 15, 2025

Google’s AI Is Phoning Businesses for Pricing and Many Aren’t Answering, Survey Reveals

December 12, 2025

Customer Experience Attracted More Investment and M&A Activity in 2025

December 11, 2025

Gartner: AI Hasn’t Shrunk CX Workforces, Yet

December 09, 2025

Interview: International Customer Experience Awards’ CX Leader of the Year, Claire Bristowe

December 09, 2025

The US Customer Experience Awards 2026 is Now Open 

December 05, 2025

2026 Predictions: The Year AI Turns Nasty and Makes Us Lazy?

Customer Experience

Americans Spent More This Holiday Season, Across Stores, Screens, and Experiences

December 24, 2025

Americans Spent More This Holiday Season, Across Stores, Screens, and Experiences

Healthcare Is Done Experimenting With AI

December 23, 2025

Healthcare Is Done Experimenting With AI

Digital Exhaust The Behaviour Customers Leave Behind
By  Sandra Radlovacki

December 25, 2025

Digital Exhaust: The Behaviour Customers Leave Behind

Digital exhaust is one of the most consequential data streams in modern business strategy, precisely because most organisations generate it…

podcast
Stream all episodes here

Employee Experience

December 23, 2025

Shadow IT in 2026: Risks, Real Examples, Shadow AI and the ROI of Fixing It

AI Is Racing Ahead of Employee Confidence, Survey Reveals

December 10, 2025

AI Is Racing Ahead of Employee Confidence, Survey Reveals

Zendesk Acquires Unleash, Moves Deeper Into AI-First Employee Service
By  Sandra Radlovacki

December 23, 2025

Zendesk Acquires Unleash, Moves Deeper Into AI-First Employee Service

Zendesk has acquired Unleash, an AI-powered enterprise search platform, to double down on internal employee service and AI-first support models….

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    Digital Experience

    By  David Dungay

    December 24, 2025

    Marketing, Sales, and Service: How Alignment Powers Customer Journey Orchestration

    The era of separate teams chasing their own dashboards is over. Today, customers expect continuity. They want to be known,…

    Digital Burnout Is Becoming a Daily Experience for Always-On Customers

    December 17, 2025

    Digital Burnout Is Becoming a Daily Experience for Always-On Customers

    Google’s AI Is Phoning Businesses for Pricing and Many Aren’t Answering, Survey Reveals

    December 15, 2025

    Google’s AI Is Phoning Businesses for Pricing and Many Aren’t Answering, Survey Reveals

    Over 8,000 Breaches Show Cybersecurity Struggling to Contain AI Risk

    December 03, 2025

    Over 8,000 Breaches Show Cybersecurity Struggling to Contain AI Risk

    Accessibility Is Now the Biggest Conversion Problem Costing Europe Millions

    November 28, 2025

    Accessibility Is the Biggest Conversion Problem Costing Europe Millions

    Industry Reports

    Clientship

    Off the Record: The Real Story Behind CX

    Clientship

    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

    Awards International

    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

    Latest Reports

    CX Accelerator Report

    The Art and Science of a Conversation

    It’s Time to Solve the Customer Experience Trilemma

    Drive Conversational Experiences For A Future-Ready Customer Support Strategy

    CRM AND SALES REPORT

    How CX Leaders Who Raise Their Game Are Driving Business Success